Ecommate is a specialist partner for manufacturers, distributors and wholesalers. We design, build, integrate and operate the digital channels your customers actually order through — ERP-connected, procurement-ready, accessible and fast.
No consumer enquiries · Corporate domains only · NDA on request
Ecommate exists because most ecommerce agencies treat B2B as B2C with a login page. We do the opposite: we start with your order book, your ERP and your procurement contracts.
Ecommate (Ecommerce Mate) is an independent B2B commerce practice. Our clients are industrial distributors, manufacturers, wholesalers and technology resellers — businesses where a single order can be worth six figures, where pricing is contractual, and where a broken ERP sync costs more in a morning than a website costs in a year.
We are deliberately not a generalist digital agency. Every discipline we hold in-house — commerce architecture, systems integration, product data, UX, accessibility, performance, analytics and managed operations — exists because B2B programmes fail at the seams between them. Owning the seams is the whole job.
We work under a single engagement model: senior people, on your programme, accountable for outcomes. No layers of account management, no offshore handoff you didn't sign up for, no deliverable that arrives without the reasoning behind it.
Business buyers increasingly expect consumer-grade digital. Businesses themselves cannot afford consumer-grade chaos in their ERP. Our entire practice is built around resolving that tension responsibly.
A world where every B2B transaction — from a €200 reorder to a €2M framework contract — can be placed, tracked and reconciled digitally, with the same confidence as a bank transfer. Commerce should be an operational asset, not a marketing channel.
To deliver B2B commerce programmes that survive their second year. That means clean data, documented integrations, measurable economics and teams on your side who can actually run the thing after we leave.
Honest numbers before the contract, honest numbers after it. If a platform is wrong for you, we say so. If a project should be smaller, we scope it smaller. If something breaks, a named engineer is on the bridge.
We model margin, cost-to-serve and order economics before choosing a single technology. A beautiful storefront that destroys your sales team's margin is a failure.
For most B2B businesses, the storefront is 30% of the work and the ERP, PIM and procurement connections are the other 70%. We resource accordingly.
Bad product data is the single most common cause of B2B commerce underperformance. We treat catalogue governance as a permanent discipline, not a launch task.
Public-sector and enterprise buyers increasingly require WCAG 2.2 AA conformance. We build to it by default and test with assistive technology.
Every 100ms of latency and every unnecessary megabyte has a cost — commercially and environmentally. We set performance budgets and enforce them.
We commit to results and report against them. Retainers are for continuous improvement, not for keeping the meter running.
Twenty-six defined service lines. Engage one, or hand us the whole programme. Every line has a named owner, a delivery standard and a documented output.
Business case, platform selection, architecture and international rollout planning.
Enterprise storefronts, customer portals, CPQ, punchout and marketplace enablement.
ERP integration, PIM, master data, pricing governance and migration.
B2B UX research, design systems, search, merchandising and accessibility.
CRO, SEO, analytics, BI and applied AI across the commerce estate.
Managed services, performance engineering, training and handover.
| Ref | Domain | Service | What we deliver | Lead time |
|---|---|---|---|---|
| EC-101 | Strategy | Commerce Strategy & Business Case | Buyer research, channel economics, TCO/ROI model, 36-month roadmap | 4–6 weeks |
| EC-102 | Strategy | Platform Selection & RFP Management | Requirements matrix, vendor scoring, RFP execution, licensing negotiation support | 6–10 weeks |
| EC-103 | Strategy | Composable & Headless Architecture | Reference architecture, API contracts, build-vs-buy analysis, migration path | 5–8 weeks |
| EC-104 | Strategy | International & Multi-Store Rollout | Localisation model, tax & legal mapping, entity and catalogue structure | 8–12 weeks |
| EC-201 | Platform | Enterprise Storefront Build | Adobe Commerce, Shopify Plus, BigCommerce, Commercetools, OroCommerce | 12–24 weeks |
| EC-202 | Platform | Customer Portal & Self-Service | Order history, rapid reorder, quotes, invoices, approvals, multi-user accounts | 8–16 weeks |
| EC-203 | Platform | Quote-to-Order & CPQ | Configurable products, quote workflows, approval chains, contract pricing | 8–14 weeks |
| EC-204 | Platform | Punchout & Procurement Integration | cXML / OCI, Ariba, Coupa, Jaggaer, SAP SRM, hosted punchout catalogues | 6–12 weeks |
| EC-205 | Platform | Marketplace & Dropship Enablement | Seller onboarding, split fulfilment, commission logic, feed governance | 10–18 weeks |
| EC-206 | Platform | Payments, Credit & Terms | Net terms, PO invoicing, SEPA direct debit, credit limits, fraud controls | 4–8 weeks |
| EC-301 | Data | ERP & Back-Office Integration | SAP, Oracle NetSuite, Dynamics 365, Sage, Odoo — orders, stock, pricing, invoices | 8–16 weeks |
| EC-302 | Data | PIM & Product Data Governance | Akeneo, Pimcore, inriver — taxonomy, attributes, enrichment, syndication | 8–14 weeks |
| EC-303 | Data | Data Migration & Cutover | Legacy extraction, cleansing, field mapping, dry runs, rollback planning | 6–12 weeks |
| EC-304 | Data | Master Data & Pricing Governance | Customer-specific price lists, tiers, contract catalogues, margin guardrails | 6–10 weeks |
| EC-401 | Experience | B2B UX Research & Design System | Buyer interviews, journey mapping, component library, accessibility baked in | 6–10 weeks |
| EC-402 | Experience | Search & Merchandising | Relevance tuning, faceting, synonym and unit-of-measure handling, Algolia / Bloomreach | 4–8 weeks |
| EC-403 | Experience | Accessibility & Inclusive Commerce | WCAG 2.2 AA, EN 301 549, assistive-technology testing, remediation | 4–8 weeks |
| EC-501 | Growth | Conversion Optimisation Programme | Hypothesis backlog, A/B and multivariate testing, quarterly uplift reporting | Ongoing |
| EC-502 | Growth | B2B SEO & Content Operations | Technical SEO, category architecture, editorial ops, international SEO | Ongoing |
| EC-503 | Growth | Analytics, Attribution & BI | GA4 / Matomo, server-side tagging, warehouse models, executive dashboards | 6–12 weeks |
| EC-504 | Growth | AI Content, Search & Buyer Assistants | Catalogue enrichment, semantic search, copilots, guardrails and evaluation | 6–12 weeks |
| EC-601 | Operations | Managed Commerce Operations (AMS) | Release management, monitoring, incident response, continuous backlog | Monthly |
| EC-602 | Operations | Performance & Core Web Vitals | Budgets, CDN/edge tuning, image and JS strategy, real-user monitoring | 4–8 weeks |
| EC-603 | Operations | Training, Enablement & Handover | Admin and merchandiser training, runbooks, documentation, shadowing | 2–6 weeks |
| EC-701 | Compliance | Security, Privacy & GDPR | DPIA, data mapping, DPA support, penetration-test remediation | 4–10 weeks |
| EC-702 | Compliance | Tax, Cross-Border & Trade | VAT / OSS / IOSS, duty and incoterms, exemption handling, e-invoicing | 6–10 weeks |
| Model | Best suited for | Team shape | Cadence | Commercials | Minimum term |
|---|---|---|---|---|---|
| Sprint Zero | Validating scope, budget and feasibility before commitment | 3–5 specialists | Daily stand-up | Fixed price | 4 weeks |
| Project Delivery | A defined build with contracted outcomes and dates | 6–14 specialists | Two-week sprints | Milestone-based | 12 weeks |
| Managed Services (AMS) | Running, supporting and continuously improving live commerce | 3–8 specialists | Continuous flow | Monthly retainer | 6 months |
| Advisory / Fractional | No in-house commerce leadership yet | 1–2 principals | Weekly | Monthly retainer | 3 months |
| Staff Augmentation | Filling a specific, named skill gap in your team | Named individuals | Client-led | Day rate | 4 weeks |
| Tier | Coverage window | First response | Workaround target | Resolution target | Uptime target |
|---|---|---|---|---|---|
| Essential | 09:00–18:00 PT, Mon–Fri | 8 business hours | 2 business days | 5 business days | 99.5% |
| Business | 07:00–22:00 PT, Mon–Sat | 2 hours | 8 hours | 3 business days | 99.9% |
| Mission-Critical Recommended | 24 / 7 / 365 | 30 minutes | 4 hours | 1 business day | 99.95% |
Most engagements start here. An audit gives you an evidence-based view of what is actually wrong, what it costs you, and what it would take to fix — before anyone proposes a rebuild.
| Ref | Audit | Focus areas | Duration | You receive | Investment from |
|---|---|---|---|---|---|
| EC-A01 | Technical Commerce Health Check | Codebase, extensions, technical debt, upgrade path | 5 days | Scored report + 90-day remediation plan | €4,900 |
| EC-A02 | UX & Conversion Audit | Buyer journeys, friction points, checkout and quote flows | 7 days | Heuristic report + prioritised backlog | €6,400 |
| EC-A03 | Performance & Core Web Vitals | LCP / INP / CLS, TTFB, third-party weight, RUM data | 5 days | Field + lab dataset, fix list, performance budgets | €4,200 |
| EC-A04 | Security & Compliance Audit | OWASP Top 10, secrets, access control, GDPR posture | 7 days | Findings by severity + remediation roadmap | €7,500 |
| EC-A05 | Data & Integration Audit | ERP / PIM synchronisation, order integrity, failure modes | 6 days | Data-flow map + integration risk register | €5,800 |
| EC-A06 | Catalogue Data Quality Audit | Attributes, units of measure, pricing, duplicate detection | 5 days | Quality scorecard + cleanse plan | €4,600 |
| EC-A07 | Punchout & Procurement Readiness | cXML / OCI, Ariba and Coupa onboarding, catalogue rules | 6 days | Readiness scorecard + go-live checklist | €5,400 |
| EC-A08 | SEO & Discoverability Audit | Indexation, taxonomy, structured data, internationalisation | 5 days | Findings + six-month roadmap | €4,400 |
| EC-A09 | Accessibility Audit (WCAG 2.2 AA) | Manual + assistive-technology testing, EN 301 549 mapping | 8 days | VPAT / ACR + remediation plan | €6,900 |
| EC-A10 | Analytics & Measurement Audit | Tracking integrity, attribution, consent, reporting layer | 5 days | Measurement framework + implementation spec | €4,800 |
| EC-A11 | Platform Cost & Licensing Audit | Licence tiers, hosting, extension spend, overage exposure | 4 days | Savings model + renegotiation brief | €3,900 |
| EC-A12 | AI Readiness Audit | Data readiness, use-case scoring, governance, risk | 5 days | Opportunity map + governance framework | €5,600 |
Week one is evidence gathering: analytics, server logs, codebase, ERP interface documentation, buyer interviews. Week two is analysis and scoring. The final session is a live read-out with your commercial and technical stakeholders in the same room.
Across 240+ assessments, the recurring themes are catalogue data decay, brittle ERP synchronisation, unmeasured checkout friction, missing procurement integration and performance regression on mobile. None of these are exotic. All of them are expensive.
Roughly a third of audits conclude that the client's existing platform is fundamentally sound and only needs targeted remediation. We will tell you that plainly, hand over the plan, and let you execute it in-house if you prefer.
Every request, image, script and database query consumes energy. For a B2B distributor serving tens of thousands of buyers, that adds up. We treat carbon, performance and cost as the same problem — because they usually are.
Sustainability in digital commerce is not a badge or an offset purchase. It is an engineering discipline. We apply the same rigour to energy as we do to conversion.
| Metric | Baseline (2024) | 2026 | 2028 | 2030 |
|---|---|---|---|---|
| Scope 1 & 2 emissions (tCO₂e) | 118 | −40% | −70% | −90% |
| Scope 3 / purchased services | Measured | Supplier policy live | 60% of spend assessed | Net zero residual |
| Hosting grid carbon intensity | 210 gCO₂/kWh | ≤ 120 gCO₂/kWh | ≤ 60 gCO₂/kWh | ≤ 25 gCO₂/kWh |
| Average storefront page weight | 1.9 MB | ≤ 1.2 MB | ≤ 0.8 MB | ≤ 0.5 MB |
| Median mobile LCP (p75) | 3.1 s | ≤ 2.0 s | ≤ 1.6 s | ≤ 1.2 s |
| Code reusability across clients | 34% | 55% | 70% | 80% |
| WCAG 2.2 AA conformance of deliverables | 78% | 95% | 100% | 100% |
| Certified sustainable suppliers | 12% | 40% | 65% | 85% |
A B2B storefront is only as good as its connections. Over 38 platform, ERP, PIM and procurement integrations are running in production across our client base today.
| Pattern | Direction | Typical protocol | Sync frequency | Failure handling |
|---|---|---|---|---|
| Real-time stock & availability | ERP → commerce | REST / OData / middleware | Event-driven, <60s | Queue + alerting |
| Customer-specific pricing | ERP → commerce | REST / SOAP / DB view | Hourly or on-login | Fallback to list price + flag |
| Order submission | Commerce → ERP | REST / IDoc / EDI | Real-time | Idempotent retry, dead-letter queue |
| Product & content syndication | PIM → commerce | API / CSV / XML | Nightly delta | Validation gate before publish |
| Punchout catalogue | Buyer procurement ← commerce | cXML / OCI | On request | Timeout fallback to hosted catalogue |
| Invoice & statement retrieval | ERP / finance → portal | REST / SFTP | Daily | Cached last-known-good copy |
| CRM & account sync | Bi-directional | REST / webhook | Near real-time | Conflict resolution rules |
| Warehouse & logistics events | WMS → commerce | EDI / webhook | Event-driven | Reconciliation job |
Our delivery method is deliberately unglamorous. It exists to make sure that on the day you go live, nobody is discovering an integration requirement for the first time.
We interrogate the commercial model before touching a single line of code. Buyer interviews, margin analysis, operational constraints, integration reality.
Week 1–2A scored assessment of platform, data, experience and operations — with the cost of inaction quantified in euros and hours.
Week 2–4Target architecture, phased roadmap, resourcing model and business case. Written so your board can approve it and your engineers can build it.
Week 4–6Two-week sprints, demonstrable increments, joint QA. No black boxes, no surprise invoices, no "we will fix it in phase two".
Week 6+Controlled cutover, rollback plan, load and penetration testing, hypercare with named engineers on the bridge.
Launch ±4 weeksManaged services with a permanent improvement backlog — because commerce is never "done".
ContinuousClient names are withheld under contract. Figures are drawn from agreed measurement baselines and verified at the end of each engagement. References available under NDA.
| Client | Sector | Challenge | Engagement | Outcome |
|---|---|---|---|---|
| US industrial distributor | Industrial MRO | 42,000 SKUs, no self-service; 70% of orders arrived by phone and email | Replatform + customer portal + ERP integration | +31% online revenue; −46% order-entry cost |
| Global packaging manufacturer | Manufacturing | Dealer pricing complexity across 19 markets | Composable storefront + pricing engine | 19 markets on one platform; quote cycle 9 days → 36 hours |
| B2B electrical wholesaler | Wholesale | Punchout mandated by three enterprise buyers | cXML / OCI punchout + catalogue governance | Three enterprise contracts retained; €14M annualised |
| Foodservice supplier | Food & Beverage | Unreliable catalogue data; daily stock synchronisation failures | PIM rollout + ERP sync rebuild | 99.4% stock accuracy; returns down 22% |
| Medical devices manufacturer | Life Sciences | Accessibility compliance risk on a public storefront | Accessibility programme + full remediation | WCAG 2.2 AA achieved; zero accessibility complaints |
| SaaS & hardware reseller | Technology | 82% cart abandonment; no guest checkout | CRO programme + checkout rebuild | Conversion +37%; average order value +12% |
Median online revenue uplift within 12 months of a completed replatform and portal launch.
Median reduction in manual order-entry cost after self-service and ERP integration go live.
Median reduction in quote turnaround time where CPQ and approval workflows were introduced.
Typical stock-data accuracy achieved after a PIM rollout and rebuilt ERP synchronisation.
Security questionnaires, DPAs, penetration-test summaries, insurance certificates and accessibility conformance reports are available to prospective clients under NDA.
| Standard | Scope | Status | Review cycle |
|---|---|---|---|
| ISO/IEC 27001 | Information security management | Certified | Annually |
| SOC 2 Type II | Security, availability, confidentiality | Audited | Annually |
| ISO 9001 | Quality management system | Certified | Annually |
| GDPR / UK GDPR | Personal data processing | Compliant | Continuous |
| WCAG 2.2 AA / EN 301 549 | Accessibility of deliverables | Conformant | Per release |
| PCI DSS 4.0 (SAQ A) | Payment page handling | Attested | Annually |
| ISO 14001 | Environmental management | Certified | Annually |
| EcoVadis | Sustainability rating | Silver | Annually |
Least-privilege access, mandatory MFA, encrypted secrets management, segregated environments and full audit logging across all client work. Production access is time-boxed and requires a recorded justification.
GDPR and UK GDPR compliant processing, US data residency by default, DPAs executed before any personal data is touched, and a documented sub-processor register maintained for every engagement.
WCAG 2.2 Level AA and EN 301 549 conformance built into the definition of done. Every release is tested with screen readers, keyboard-only navigation and assistive technology before it ships.
Ecommate works company-to-company only. We do not serve consumers, private individuals or retail buyers — please use a corporate email address so we can route your enquiry to the right principal.
Every message reaches a named person, not a ticket queue. We respond within one business day.
Monday–Friday, 08:00–18:00 PT. Mission-critical support clients have 24/7/365 access to the on-call engineer via the agreed escalation channel.